SERENITAS with Sauna - Alpine Stay Apartments

GENERAL TERMS AND CONDITIONS OF SALE

1. Deposit and booking confirmation
To confirm the booking, guests must complete the required information and pay the deposit indicated during the booking process.
If the deposit is not paid, the booking cannot be considered final.

2. Cancellation policy
Cancellation is free of charge up to 30 days before the arrival date.
For cancellations made between 29 and 6 days before arrival, the deposit will be retained as a cancellation fee.
For cancellations made within 5 days of arrival, the full amount of the stay will be charged, unless the accommodation is rebooked for the same dates.
For stays during New Year’s week, free cancellation is available only up to 60 days before the arrival date.

3. Balance payment
The remaining balance may be paid after entering the property and, in any case, no later than 8:00 p.m. on the check-in day, by online payment or instant bank transfer.

4. Tourist tax
The tourist tax is €1.00 per person per day.
Children under 14 years of age are exempt.

5. Changes to the booking
Any changes to the booking, including changes to the dates, number of guests, or other conditions of the stay, are subject to availability and may involve additional charges.

6. Security deposit
A security deposit of €200.00 will be required during the online check-in process or, at the latest, on the day of arrival.

7. Reporting technical issues or non-compliant items
Guests are required to report any damage, missing items, breakages, discrepancies, or technical issues inside the property within 24 hours of arrival.
If no report is made within this period, any damage or irregularities subsequently identified may be considered the guest’s responsibility.

8. Acceptance of the terms and conditions
By proceeding with the booking, the guest confirms that they have read, understood, and fully accepted these general terms and conditions of sale.

Alpine Stay Srl

Collection and Use of Information:
During the payment process on our website https://www.alpinestayapartments.com/, we collect necessary information to complete the transaction. This may include your name, address, credit card details, and other relevant information. Such data is used solely to facilitate the booking and payment of requested services.

Information Security:
The security of your data is our priority. All sensitive information, such as credit card details, is encrypted and transmitted securely using advanced security protocols. We implement technical and organizational security measures to protect users' personal information.

Data Retention:
We retain the personal information provided during payment only for the period necessary for accounting records and legal compliance. Afterward, the information is either deleted or anonymized.

Marketing Communications:
We will not use the information provided during the payment process for marketing purposes without your explicit consent.

User Rights:
Users have the right to access their personal information, correct it, or request its deletion. To exercise these rights or to ask questions about our privacy policy, please contact us through the channels indicated in the "Contact" section of our website.

Changes to the Privacy Policy:
We reserve the right to make changes to this privacy policy to reflect any regulatory changes or to improve our information management practices. Any changes will be posted on our platform.

Read this Privacy Notice carefully before proceeding with payment. By using our booking engine, you consent to the collection and use of your personal information as described in this notice.