GENERAL TERMS AND CONDITIONS OF SALE
1. Deposit and booking confirmation
To confirm the booking, guests must complete the required information and pay the deposit indicated during the booking process.
If the deposit is not paid, the booking cannot be considered final.
2. Cancellation policy
Cancellation is free of charge up to 30 days before the arrival date.
For cancellations made between 29 and 6 days before arrival, the deposit will be retained as a cancellation fee.
For cancellations made within 5 days of arrival, the full amount of the stay will be charged, unless the accommodation is rebooked for the same dates.
For stays during New Year’s week, free cancellation is available only up to 60 days before the arrival date.
3. Balance payment
The remaining balance may be paid after entering the property and, in any case, no later than 8:00 p.m. on the check-in day, by online payment or instant bank transfer.
4. Tourist tax
The tourist tax is €1.00 per person per day.
Children under 14 years of age are exempt.
5. Changes to the booking
Any changes to the booking, including changes to the dates, number of guests, or other conditions of the stay, are subject to availability and may involve additional charges.
6. Security deposit
A security deposit of €200.00 will be required during the online check-in process or, at the latest, on the day of arrival.
7. Reporting technical issues or non-compliant items
Guests are required to report any damage, missing items, breakages, discrepancies, or technical issues inside the property within 24 hours of arrival.
If no report is made within this period, any damage or irregularities subsequently identified may be considered the guest’s responsibility.
8. Acceptance of the terms and conditions
By proceeding with the booking, the guest confirms that they have read, understood, and fully accepted these general terms and conditions of sale.
Alpine Stay Srl
